Payment handling and processing

We do not offer services to accept and discharge payments. As a business entity, you should feel free to accept and handle payment processing as per your business's standard operating procedure (SOP).

While our platform doesn't offer payment processing on behalf of hosts due to potential legal complexities, we're here to guide you through best practices to ensure a secure and efficient payment process. Read on for valuable insights and tips to navigate payment handling with confidence.

Set Clear Payment Expectations

From the outset, establish transparent payment expectations in your listing. Do you expect receive of payments to confirm the booking? Are you ok with collecting full payments when they check-in? This upfront clarity helps build trust with potential instructors who will use your space and minimizes misunderstandings during the booking process.

Utilise Secure Payment Methods

Encourage the use of secure and reputable payment methods to protect both you and your guests. Popular options such as credit cards, online payment platforms, or secure bank transfers offer a level of protection against fraud and facilitate seamless transactions. Ensure that your chosen methods align with your guests' preferences and provide a convenient booking experience.

Set Clear Cancellations and Refund Policies

Establishing comprehensive cancellation and refund policies not only protects your interests as a host but also provides clarity for guests. Clearly communicate the terms for cancellations, refund eligibility, and any associated fees. This transparency helps manage expectations and fosters a positive relationship with the fitness instructors

Request Deposits for Bookings across Multiple Days

For longer stays or special services that may incur additional costs, consider requesting a deposit. Deposits act as a commitment from the guest and provide you with a level of financial security. Clearly outline the deposit amount, when it is due, and the conditions for its refund in your listing and communications.

Reminder on Payment Procedures

Upon confirming a booking, take the time to educate your guests on the payment procedures and expectations. Provide a clear breakdown of the total cost, due dates for payments, and any other relevant information. Proactive communication ensures that fitness instructors are well-prepared and minimizes potential issues.

Keep Records of All Transactions

Maintain detailed records of all transactions, including invoices, receipts, and any communication related to payments. These records serve as valuable documentation in case of disputes and contribute to a transparent and accountable payment process.