Accepting or declining booking requests

Managing booking requests is a vital aspect of ensuring a smooth and welcoming experience for your clients. In this comprehensive guide, we'll walk you through the process of accepting or declining booking requests on the TheFlowOps Partners Dashboard, making your hosting journey as effortless as a well-designed workout.

Step 1: Email Notifications for Booking Requests

When a fitness instructor submit their booking request on the mobile app, an email notifications will be sent to your registered email address for your review. It will look something like the following image:

TheFlowOps Email Notification to Partners - Managing Booking Requests

To approve or decline the booking request, you'll be led to the partners dashboard upon clicking one of the button.

Step 2: Login to Partners Dashboard

Start by logging into your account on the TheFlowOps Partners Dashboard. Navigate to the "Bookings" section to access pending requests.

Step 3: Review Booking Request Details

In the "Bookings" section, find a list of pending booking requests. Click on a specific request to access detailed information about the potential client, the desired date and time, and any special requests or comments they've included.

Step 4: Evaluate or Double Check Space Availability

Before responding to a booking request, confirm that your fitness space is available for the requested date and time. Check the availability calendar on your dashboard to make informed decisions about accepting or declining requests.

Step 5: Accepting a Booking Request

Ready to welcome a fitness enthusiast into your space? Click the "Accept" button associated with the booking request. This confirms the reservation, and the client receives an instant notification. The email notification ensures you're aware of the new booking even if you're away from the platform.

Step 6: Declining a Booking Request

If you need more information from the requester in order to proceed with approving the booking request, we strongly encourage you to contact them directly to ask for more information instead of declining their booking request straight away. This is because it adds additional frictions for the customers as they need to re-submit their booking request.

The FlowOps Partners Dashboard - Declining a Booking Request

Your reason for declining a request will be sent to our internal team. It will not be visible to the person who submitted the booking requests.

If you cannot accommodate a booking request, click the "Decline" button. The client will receive a prompt notification, and the email notification system keeps you informed. Be sure to communicate any specific reasons for declining, fostering transparency and understanding.

Step 7: Email Notifications for Booking Approvals

Once you approved a booking request, an email notifications will be sent out to the person who made the booking request. The email will look something like this:

TheFlowOps Email Notification to Clients - Booking Approved

• Full address of the studio or fitness centre;

• Studio name (Note: This is important as some studios have multiple rooms)

• Cancellation policy (Note: This is standardise across all partners, if you'd like to customise your own cancellation policy, please reach out to our support team at [e-mail])

• Total price owed to you

If you'd like to generate an digital invoice for payment collection, you can do so by clicking on this link here.

Step 8: Seeking Support from TheFlowOps

If you encounter challenges or have questions about the booking process, reach out to the support team at [e-mail]. We're here to assist you and ensure your hosting experience is smooth and enjoyable.

Alternatively, you can check if it's already being addressed in our FAQs for Partners.