# Introduction
Congratulations on joining TheFlowOps Partners, we built the Partners Dashboard with businesses like you in mind, offering a seamless and intuitive experience to help you maximize your business potential to attract wellness and fitness experts to run classes, host retreats and so much more.
TheFlowOps Partners Dashboard - Sign Up Page
## Our Why
At TheFlowOps, our mission is simple: to empower fitness enthusiasts to earn a living doing what they love. We believe that our partners are essentials to help bring that vision to reality, while earning additional rental revenue streams for their business. Whether you're a fitness studio owners, boutique hotel staffs or a villa owner with a spare balcony to share, our platform provides you with tools and support you need to succeed in the hospitality industry.
Listing a Space
Find out more about how to list a space with TheFlowOps
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Note: TheFlowOps Partners program is currently only open to businesses with a valid legal business entity in their country. This is to ensure safety and security reasons to build a strong community established based on mutual trusts.
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# Account creation and setup
An account on our Partners Dashboard allows you to publish and manage your spaces with ease.
## Step 1: Submit Your Details
To kick things off, head over to our dedicated [Partners Page](https://www.theflowops.com/partners) to submit your details. We're committed to ensuring the safety and credibility of our community, so we kindly ask for a few essential pieces of information. Don't worry; it's all part of creating a secure and trustworthy environment for both hosts and guests.
Fill in your name, contact details, and a bit about the spaces you're eager to share. Please provide accurate information, as we'll use these details to verify your identity and the legitimacy of your listings.
## Step 2: Verification Process
Once you've submitted your details, our team will swing into action to verify the information you provided. This step is crucial to maintain the integrity of our platform and create a safe space for all users.
During the verification process, you may receive an email from us seeking additional details or confirming your submission. Please keep an eye on your inbox and respond promptly to any requests. We appreciate your cooperation in making TheFlowOps a secure and reliable platform.
## Step 3: Account Invitation
Once your details are verified and approved, get ready for the exciting part – an invitation to create your admin account! This email will contain a unique link that will guide you through the account setup process.
## Step 4: Verify Your Email Address
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Unverified email accounts will have limited access to our dashboard's functionality.
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TheFlowOps Partners Dashboard - Prompt for email verification
Click on the provided link in the invitation email to create your account. You'll be prompted to choose a secure password.
# Dashboard overview
Congratulations! You're now a proud member of TheFlowOps Partners community. Your dashboard is your control center, where you can manage all aspects of your hosting journey. Familiarize yourself with the layout, as it's designed to be intuitive and user-friendly.
# Step-by-step guide for adding a new space
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😎 **Pro-tip:** If you have more than one workout space within a studio or fitness centre, consider creating separate listings for each space. By doing so, you can highlight the unique features, amenities, and ambiance of each room, catering to different preferences and class types. You can learn more about this at [Handling multiple listings](/managing-listings/handling-multiple-listings)
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This step-by-step guide will walk you through the process of adding a new space, ensuring your listings shine and attract fitness instructors that fit your studios values.
To help you, we've prepared a checklist before you dive into the steps below:
* [ ] High-quality photos showcasing your studio or fitness centre
* [ ] Amenities and features
* [ ] Determine your weekly availability
* [ ] Decide on your hourly rental rate
* [ ] Rules and policies
* [ ] Contact Information
Completing this checklist ensures you're well-prepared to upload your listing information. Ready to showcase your space to TheFlowOps community? Let's get started!
> Note: We currently do not support the concept of "draft" when creating a new listing. If this is important to you, you can submit your feature request to .
## Step 1: Log into Your Account
Start by logging into your \[Your Web App Name] account. If you haven't created one yet, follow our guide on [Account creation and setup](/getting-started/account-creation-and-setup) to get started.
> Note: You'll need to verify your email address upon creating your admin account before you're able to create a listing
## Step 2: Click "Create a Listing"
Admin Dashboard's "Create a Listing" button
Locate and click on the "Create New Listing" button. This initiates the process of adding your space to our platform.
## Step 3: **Provide Basic Information**
### Name
This is the name of your listing that will appear on our mobile app. A good name should give people an accurate understanding of the uniqueness of your studio.
| Good Examples 👍 | Counter Examples 👎 |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
|
ZenFit Oasis - Yoga and Wellness Studio Why it works: Clearly indicating a focus on yoga and overall wellness. It's concise, evocative, and gives potential clients a sense of the studio's atmosphere.
|
Studio A Why it falls short: This listing name lacks specificity and doesn't convey any information about the type of fitness activities or atmosphere.
|
|
Energize Studio - High-Intensity Workouts Why it works: Suggests a dynamic and lively atmosphere, while clarifies the type of fitness activities offered. This listing name is clear and attracts clients looking to run energetic workout classes
|
Basic Gym Why it falls short: "Basic Gym" suggests a lack of distinctive features or offerings, potentially turning away guests seeking a more specialized or immersive fitness experience.
|
|
Dynamic Pulse Fitness Center Why it works: "Dynamic Pulse" conveys energy and movement, suggesting a vibrant and engaging environment where guests can enjoy a variety of fitness activities.
|
Your Fitness Solution Why it falls short: This generic name doesn't offer any information about the type of fitness activities, amenities, or atmosphere.
|
### Address
We will display your studio's address as a POI on Google Map. Use our auto-complete feature to search for the address.
### Space Capacity
This should indicates how many students the space can comfortably occupy.
Clearly annotating the number of students your fitness studio can accommodate is crucial as it sets expectations for class sizes, ensuring a comfortable and personalized experience for participants. This transparency fosters trust and helps fitness instructors choose your studio with confidence.
### Amenities
Highlighting the amenities of your fitness studio is paramount to attracting bookings as it provides potential clients with a tangible preview of the unique offerings and comforts they can expect. Check all amenities that your studio currently offers. If none of our checklist applies to your amenities, you can also include them in the description field, and submit a request of additional amenities to so we can consider adding them as an in built checklist in the future.
### Contact Info
Whether clients prefer traditional phone calls or digital messaging, accessible contact information empowers them to reach out with inquiries, bookings, or feedback, ultimately enhancing their experience and strengthening your studio's reputation for professionalism and accessibility. Make sure your contact info includes:
* an official link to your website (if any)
* office's contact or WhatsApp number
* social media handles such as Instagram, Facebook or TikTok
## Step 4: Craft Compelling Descriptions
A compelling description should include a few key components to help fitness instructors to decide if they should rent from you:
* **Location, location, location**: How does your location best attract the target customers they want to teach? How accessible is your space?
* **Studio/Company values**: What are the key values of your studio that makes you standout? How does this resonate with the fitness instructors that you want to attract?
* **Interior designs style**: How does the design of the studio align with the experience you want to cultivate for your members or participants?
## Step 5: Upload Stunning Photos
A picture is worth a thousand words, and nowhere is that truer than in the world of hosting. Upload high-quality photos that showcase the best features of your space. Consider including images of key areas, unique amenities, and any special touches that set your space apart.
## Step 6: Choose Your Pricing and Availabilities
Let fitness instructors know when your space is available for booking. Make sure your weekly availabilities is accurate and up to date at all times.
## Step 8: Review and Publish
Before hitting that "Publish" button, take a moment to review your listing. Double-check that all the information is accurate, your photos are captivating, and your description is inviting. Once you're satisfied, go ahead and publish your space
> Note: We currently don't offer preview function for you to see how your listing would look like from the perspective of fitness instructors.
# Tips for creating an appealing listing
Congratulations on deciding to share your fitness center or studio with TheFlowOps community! In this guide, we'll provide you with expert tips to help you create a compelling listing that not only attracts potential clients but also sets your space apart in the bustling world of fitness and wellness.
## Tip 1: Showcase Your Space with Vibrant Visuals
In the modern world, visuals are key. Upload high-quality photos that showcase the energy and atmosphere of your fitness center or studio. Capture shots of your well-equipped workout areas, motivational quotes on the walls, and any unique features that make your space stand out. Fitness instructors want to visualize themselves achieving their goals in your inspiring environment.
## Tip 2: Highlight Your Fitness Equipment and Amenities
Be specific about the equipment and amenities your fitness center offers. Whether you have state-of-the-art cardio machines, a variety of weights, or specialized workout zones, let potential clients know what to expect. Highlight any unique features, like specialized classes, personal training services, or spa facilities, to give your listing an edge.
## Tip 3: Craft an Engaging Description
Your description is your opportunity to tell the story of your fitness center or studio. Use vibrant language to convey the atmosphere and ethos of your space. Share your mission, the types of fitness classes you offer, and the overall experience clients can expect. Some of the examples are as follows:
* Dive into serenity at our tranquil yoga sanctuary. Embrace mindfulness as you flow through our sunlit studio. Awaken your inner peace and balance amidst a welcoming community of fellow yogis.
* Experience the ultimate fitness journey at our state-of-the-art gym. Sculpt your body and strengthen your mind in a dynamic environment filled with top-notch equipment.
Be specific as to why an instructor should consider renting from your space.
## Tip 4: Use Engaging Headlines and Bullet Points
Make your listing easy to scan by using engaging headlines and bullet points. Break down key information into digestible chunks, making it effortless for potential clients to understand what your fitness center or studio has to offer.
## Tip 5: Outline Safety Measures and Hygiene Practices
In today's world, clients prioritize safety and cleanliness. Assure potential clients that their well-being is a top priority by outlining your safety measures and hygiene practices. Detail how often equipment is sanitized, the availability of hand sanitizers, and any other steps you're taking to create a safe and clean environment.
## Tip 6: Respond Promptly to Inquiries
Responsiveness is crucial. Demonstrate your commitment to excellent customer service by responding promptly to inquiries. Whether it's questions about your facilities, class schedules, or membership details, a quick and friendly response builds trust and sets the stage for a positive client experience.
By incorporating these tips into listing on TheFlowOps, you'll create an irresistible invitation for fitness enthusiasts to discover and engage with your exceptional fitness center or studio. Happy listing and welcome to TheFlowOps fitness community!
# Uploading photos and details
# Editing and updating existing listings
We understand that you may make changes to your listing information to keep your studio listing up-to-date, such as an update on your schedules, pricing or amenities. Hence, we've built in functionality to keep your listing's information up to date. To update your listing information, follow the steps below:
## Step 1: Log into Partners Dashboard
Begin by logging in to your TheFlowOps Partners account using your credentials. Once logged in, navigate to your dashboard, where you'll find all the tools you need to manage your listing.
## Step 2: Locate Your Listing
In your dashboard, find the specific listing you want to edit. Click on "Manage this listing" button on the top right corner.
TheFlowOps Partners Dashboard - "Manege This Listing" CTA
Clicking on the button will lead you to editing page for the studio.
## Step 3: Update Photos and Visuals
Did you just upgrade your studio space with new equipments or completed a renovation? Consider updating your listing with fresh, high-quality photos that accurately represent your space. To do so, simply remove outdated or old photos of your studios, and upload new photos.
* Hover on the existing image you want to remove
* Click on the "delete" button on the top right corner of the image
* Confirm deletion
## Step 4: Revise Your Description
Review and update your listing description to reflect any changes or enhancements to your fitness center or studio. Highlight any new services, or amenities you offer, and ensure that your description captures the unique atmosphere and ethos of your space.
## Step 5: Update Listing Details
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Note that we do not allow you to edit your listing's address when your listing already has at least 1 booking request associated with it. If you are launching a new studio in a different location, we recommend that you create a new listing by following [Step-by-step guide for adding a new space](/listing-a-space/step-by-step-guide-for-adding-a-new-space) instead.
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To update your **weekly schedules**, find the "Availability" section.
* Easily mark the days your studios or fitness center is available for rent;
* Select the time duration for each available day from our convenient dropdown menu. Note that the timezome is based on the address of your listing. For example, if your listing is based in Melbourne, Australia, you should enter the available time slots in that timezone.
* If a time slot is no longer valid, just click on it and hit "Delete."
It's that simple!
To update **links and contact information** related to your listings, find the "Space Details" section.
> Note: You may need to scroll down if your screen height is relatively short (e.g. iPad users)
## Step 6: Save Your Changes
Once you're satisfied with your edits, don't forget to save your changes. Only saved changes will be published live on our mobile app, and it may take a few minutes for the updates to be reflected.
## Step 7: Monitor Feedback and Engagement
After updating your listing, keep an eye on feedback and engagement from potential clients. Respond promptly to inquiries and reviews to show that you're actively engaged with your community and committed to providing exceptional service.
## Step 8: Repeat as Needed
Remember, keeping your listing fresh and up-to-date is an ongoing process. Make it a habit to regularly review and update your listing to reflect any changes or improvements to your fitness center or studio.
By following these simple steps, you can ensure that your fitness center or studio listing on \[Your Web App Name] remains current, engaging, and attractive to potential clients. Here's to continued success on your fitness journey!
# Deactivating or removing a listing
We currently do not support this functionality on our web app. Should you decide to remove your listing from us, please drop an email to
# Handling multiple listings
# How instructors find and book spaces
# Accepting or declining booking requests
Managing booking requests is a vital aspect of ensuring a smooth and welcoming experience for your clients. In this comprehensive guide, we'll walk you through the process of accepting or declining booking requests on the TheFlowOps Partners Dashboard, making your hosting journey as effortless as a well-designed workout.
## Step 1: Email Notifications for Booking Requests
When a fitness instructor submit their booking request on the mobile app, an email notifications will be sent to your registered email address for your review. It will look something like the following image:
TheFlowOps Email Notification to Partners - Managing Booking Requests
To approve or decline the booking request, you'll be led to the partners dashboard upon clicking one of the button.
## Step 2: Login to Partners Dashboard
Start by logging into your account on the TheFlowOps Partners Dashboard. Navigate to the "Bookings" section to access pending requests.
## Step 3: Review Booking Request Details
In the "Bookings" section, find a list of pending booking requests. Click on a specific request to access detailed information about the potential client, the desired date and time, and any special requests or comments they've included.
## Step 4: Evaluate or Double Check Space Availability
Before responding to a booking request, confirm that your fitness space is available for the requested date and time. Check the availability calendar on your dashboard to make informed decisions about accepting or declining requests.
## Step 5: Accepting a Booking Request
Ready to welcome a fitness enthusiast into your space? Click the "Accept" button associated with the booking request. This confirms the reservation, and the client receives an instant notification. The email notification ensures you're aware of the new booking even if you're away from the platform.
## Step 6: Declining a Booking Request
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If you need more information from the requester in order to proceed with approving the booking request, we strongly encourage you to contact them directly to ask for more information instead of declining their booking request straight away. This is because it adds additional frictions for the customers as they need to re-submit their booking request.
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The FlowOps Partners Dashboard - Declining a Booking Request
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Your reason for declining a request will be sent to our internal team. It will not be visible to the person who submitted the booking requests.
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If you cannot accommodate a booking request, click the "Decline" button. The client will receive a prompt notification, and the email notification system keeps you informed. Be sure to communicate any specific reasons for declining, fostering transparency and understanding.
## Step 7: Email Notifications for Booking Approvals
Once you approved a booking request, an email notifications will be sent out to the person who made the booking request. The email will look something like this:
TheFlowOps Email Notification to Clients - Booking Approved
* Full address of the studio or fitness centre;
* Studio name (*Note: This is important as some studios have multiple rooms*)
* Cancellation policy (*Note: This is standardise across all partners, if you'd like to customise your own cancellation policy, please reach out to our support team at *)
* Total price owed to you
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If you'd like to generate an digital invoice for payment collection, you can do so by clicking on this link here.
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## Step 8: Seeking Support from TheFlowOps
If you encounter challenges or have questions about the booking process, reach out to the support team at . We're here to assist you and ensure your hosting experience is smooth and enjoyable.
Alternatively, you can check if it's already being addressed in our [FAQs for Partners](/support-and-troubleshooting/faqs-for-partners).
# Payment handling and processing
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We do not offer services to accept and discharge payments. As a business entity, you should feel free to accept and handle payment processing as per your business's standard operating procedure (SOP).
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While our platform doesn't offer payment processing on behalf of hosts due to potential legal complexities, we're here to guide you through best practices to ensure a secure and efficient payment process. Read on for valuable insights and tips to navigate payment handling with confidence.
## Set Clear Payment Expectations
From the outset, establish transparent payment expectations in your listing. Do you expect receive of payments to confirm the booking? Are you ok with collecting full payments when they check-in? This upfront clarity helps build trust with potential instructors who will use your space and minimizes misunderstandings during the booking process.
## Utilise Secure Payment Methods
Encourage the use of secure and reputable payment methods to protect both you and your guests. Popular options such as credit cards, online payment platforms, or secure bank transfers offer a level of protection against fraud and facilitate seamless transactions. Ensure that your chosen methods align with your guests' preferences and provide a convenient booking experience.
## Set Clear Cancellations and Refund Policies
Establishing comprehensive cancellation and refund policies not only protects your interests as a host but also provides clarity for guests. Clearly communicate the terms for cancellations, refund eligibility, and any associated fees. This transparency helps manage expectations and fosters a positive relationship with the fitness instructors
## Request Deposits for Bookings across Multiple Days
For longer stays or special services that may incur additional costs, consider requesting a deposit. Deposits act as a commitment from the guest and provide you with a level of financial security. Clearly outline the deposit amount, when it is due, and the conditions for its refund in your listing and communications.
## Reminder on Payment Procedures
Upon confirming a booking, take the time to educate your guests on the payment procedures and expectations. Provide a clear breakdown of the total cost, due dates for payments, and any other relevant information. Proactive communication ensures that fitness instructors are well-prepared and minimizes potential issues.
## Keep Records of All Transactions
Maintain detailed records of all transactions, including invoices, receipts, and any communication related to payments. These records serve as valuable documentation in case of disputes and contribute to a transparent and accountable payment process.
# Common issues and solutions
# FAQs for Partners
# Participating in the partners community
# Terms of service
# Bookings Agreements
# Compliance with local regulations